Refund Policy

1.1 General Policy

• Payments made through the App are typically non-refundable.
• The App only facilitates payments between users and associations.

1.2 Eligible Refund Cases

Refunds may be considered in cases such as:

• Duplicate payments
• Incorrect payment amount due to system error
• Technical failure during transaction

1.3 Non-Refundable Cases

Refunds will not be provided for:

• Voluntary payments made by users
• Membership fees already processed by the association
• Delays caused by banking systems

1.4 Refund Process

• Users must contact the association administrator directly.
• The association will verify and approve refunds.
• Approved refunds will be processed within 7–14 business days.

1.5 Payment Gateway Charges

Transaction fees charged by payment gateways may be deducted from refunds.

1.6 Contact for Refunds

For refund requests:

• Contact your association admin or
• Email: geosysitsolutions@gmail.com